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We know how hard it is to source the right supplier for your product(s).
There is a minefield of dangers that can sink you at every turn, and it is prudent to enact every precaution to secure profits and minimize risk.
We ensure that your business gets the quality product, in the right numbers and design as per your order and payment.
We are partners to a leading global provider in quality assurance for consumer and industrial products, including chemical and food testing. Accredited by CNAS against ISO17020 & 17025 to provide best-in-class inspections, auditing, product testing, and have expanded our consulting and QC services throughout all of Asia.
We are accredited to test against all major global import regulations and ISTA package testing.
We provide inspection and quality assurance services for your supply chain covering nearly 100 regions in China, India, Bangladesh, Pakistan, Vietnam and all other Asian countries. Historically, the main countries in which we conduct QC are China, Taiwan, Korea, Vietnam, Cambodia, Thailand, Bangladesh, India, Malaysia, Indonesia and Turkey.
Specialized business services
- Our laboratories provide a broad range of testing, as well as supporting many government procurement support services such as being authorized as a third-party inspection agency by UZSTANDARD to provide PSI services for exporters to verify that products comply with Uzbekistan regulations and market standards.
- We undertake C-TPAT Audits which evaluate compliance with the US Customs & Trade Partnership against Terrorism.
- We implement and manage ISO certifications on your behalf.
We understand the complex customs and practices of local suppliers and manufacturers, and staff can assist you in successfully navigating these challenges. Our experienced staff may well be the leverage you need to ensure doing business in Asia contributes to your bottom line.
eCommerce Quality Control in Asia
Within Asia itself, eCommerce QC is a growing business as Asian consumers increasingly demand the same product quality and safety associated with the export markets. The growing middle class has more disposable income and is demanding higher quality and safety in the products they purchase locally. There is a wave of growing anger over the proliferation of counterfeit products and hazardous substances which is contributing to a significant change in Asian consumer perceptions and quality expectations.
We have an accredited Product Testing Lab, and our accreditations include:
Which kind of products can you test?
Any consumer product can undergo testing. In deciding whether it is necessary, there are many factors to consider. The most important of which are:
- What are the regulatory requirements in your market?
- What level of safety, quality, and durability does the market demand for your product?
Talk to one of our experts to learn more about what is required.
How long does product testing take?
This can vary significantly based on the product type, number of components being tested, and the regulatory tests required. In general, we can provide the testing report on a single component within five days from receipt of the sample.
In a perfect world, where a factory manages its quality, and every worker takes ownership of the outcome, there would be no need for concern. However, this is not a perfect world. Even countries with a reputation for excellence in manufacturing, quality control is a must; because people are not perfect. When considering the sub-standard controls and rule-of-law issues in developing countries, quality is much more tenuous. Thus, it is incumbent on every importer to view inspections as a necessary part of their supply chain planning.
As a CNAS ISO accredited organization, we are certified to perform a broad range of quality assurance management services, as well as testing against ISTA, Rohs, REACH, CPSIA, DMF, Cl Prop 65, GB and many more global regulatory standards.
Quality Control Inspections should be part of your supply chain planning.
The seven main reasons are as follows:
1. Minimize risks
When sourcing products in Asia, certain well-known risks must be factored into your supply chain planning. For example, the ubiquitous red envelope, short cuts on production, sub-standard materials substitution, outsourcing to sub-standard factories, quality samples not matching production samples, and defective merchandise. Quality control inspections help you to minimize these risks by giving you a direct, real-time, look at the product before it is shipped; thereby making sure what you will receive is aligned with your expectations.
2. Saves Money
Many chafe at the idea of paying for quality control. However, those importers who have experienced product recalls, scrapping or reworking products, accepting returns, and losing business, have come to see supplier inspections as a more cost-effective alternative. The costs, emotionally, physically, and monetarily incurred can be much higher due to these issues, than paying for inspections.
3. Saves Time
Time is an important resource in every business. Time lost equals money and opportunity lost. Many of the issues mentioned in the preceding section result in a significant amount of time dedicated to a resolution. Besides, travel to and from Asia to work with suppliers to resolve issues is stressful, time-consuming and 3 or 4 weeks may not be enough time to see the project through. Quality control inspections allow you to outsource some of that resource load at a reasonable cost.
4. Supplier Control
Having inspectors in your partner factory allows you greater control over your supplier. Factory owners are significantly more conscientious when aware inspections could take place at any time, thus reducing the incidence of lower quality, fraudulent or defective work. More control over the entire production process is a crucial benefit, along with the opportunity to intervene whenever necessary – and early enough to avoid losing time and money when issues arise.
Complete Quality Control requires knowledge on the latest developments in the industry, technology, and regulatory environment. Our Auditing Inspectors are equipped and trained to know and understand the rapidly changing market challenges with confidence.
6. Bargaining Power
In some cases, when a supplier exceeds the acceptable defect level, a buyer will negotiate the terms of resolution. Sometimes it is a rework and piece by piece inspection, other times it may be a reduced price for the shipment. Whatever the case may be, having a comprehensive view into the quality situation of the products before shipment — through quality control inspections — will give you greater leverage in resolving the matter before additional costs are incurred.
7. Brand Protection
An old saying states, “trust is hard to earn and easy to lose”. Providing good quality product helps to increase customer satisfaction, loyalty, and trust. Satisfied customers are not only repeat customers but are also evangelizers for your brand. To maintain this requires that your product meets or exceeds customer expectations. There have been many cases of businesses ruined by failing to remember this. Quality is key to maintaining and enhancing your products and brand value. To learn more about how we can protect your corporate brand, visit us at https://itrunway.com/corporate-brand-protection
Register your interest to gain access to Regulatory Updates, such as the examples listed below, plus you will get on our mailing list (unsubscribe anytime) which lists the Monthly Recalls, identifying unsafe product issues. These may be helpful to you in clearly understanding what product conditions or defects are being singled out for attention by regulatory bodies.
Examples of Regulatory Updates
- SVHC Candidate List (ECHA proposed four new substances to the Candidate List of substances of very high concern (SVHCs). The authorization now contains 201 substances.)
- US Updates Clothing Storage Standards Now designated ASTM F2057-19, the revision includes several changes, with the lowering of the height applicability from 30” to 27” being the most critical.
- Canada Lead May 2, 2018 Health Canada has published SOR/2018-83 Consumer Products Containing Lead Regulations, which shall repeal SOR/2010-273 Consumer Products Containing Lead (Contact with Mouth) Regulations.
- Canada Jewellery May 2, 2018 Canada’s Department of Health has published SOR/2018 -82 Children’s Jewellery Regulations, which shall repeal SOR/2016-168 Children’s Jewellery Regulations.
- EU Amends REACH May 4, 2018 The Official Journal of European Union releases Directive 2018/675, amending the entries of CMRs in Annex XVII of REACH Regulation.
- HFPO-DA Added as SVHC The Member State Committee (MSC) unanimously agreed to identify HFPO-DA as a substance of very high concern noting its potential for effects in wildlife and humans in the environment.
- Minnesota Restricts Organhalogen May 22, 2019 Minnesota, USA expanded the state’s existing flame retardant restrictions and imposed limits on the use of firefighting foam containing per-and poly-fluoroalkyl substances (PFASs).
- Sequin-Covered Toys ADCO issued a note regarding the age grading of sequin-covered soft-filled toys, stating they must be safe for children of all ages. Manufacturers are not allowed to add the age warning.
- ECHA to Eval 31 Substances ECHA Member States planned to evaluate 100 substances over the next three years. For the 31 substances specified for 2019, the evaluating authorities have 12 months from today to carry out their evaluations.
- Prop 65 Safe Harbor California’s Office of Environmental Health Hazard Assessment has established Prop 65 maximum allowable dose levels (MADLs) for oral and inhalation exposures to n-hexane. The regulation begins on July 1, 2019.
- CA Prop 65 Additions California’s Office of Environmental Health Hazard Assessment adds six chemicals to the list of chemicals known to cause cancer
- New German PAHs Requirements The German Committee for Product Safety has revised the requirements for PAHs in GS certification products.
The wide array of technical standards and government regulations complicates your global sourcing efforts. The constantly changing regulatory environment, uneven enforcement, and complex rules increase your challenges. As an importer or exporter, moving products across borders requires you to be current, and in compliance, with the specific market regulations wherever you sell your products.
Our team of experienced technical experts can guide you through the maze of requirements applicable to all your products. We have broad experience and knowledge regarding international regulations and can help you to bring your products to the market, safely and in compliance with legal requirements.
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Sourcing in Asia has become a matter of critical importance to companies around the world. To ensure efficiency in the supply chain while maintaining high quality at low cost is, for some firms, a matter of survival. Due to this, many companies are expanding, or moving operations, from China to Vietnam and other ASEAN locations. Countries in this region will continue to play an increasing role for professionals sourcing in Asia.
Along with this shift in sourcing to lower-cost suppliers, global demand for textile and apparel is a growing opportunity too. Vietnam has proven capable of producing labor-intensive products, including textiles and apparel, at a lower cost than China. It has thus emerged as a leading sourcing destination for textiles and apparel.
Find out more about Vietnams advantages here.
However, there are also many risks to sourcing in Vietnam, especially for new-comers and middle and small-sized enterprises. For example:
- Finding and vetting reliable suppliers
- Longer lead time due to supply and infrastructure issues
- Lack of technical know-how in the production process
- Higher rate of defects and failure to meet shipping schedules
Having managed operations in Vietnam and throughout ASEAN countries for many years, some suggestions from our audit staff to help mitigate risks include:
- Establish a method for clear communication and understanding of expectations
- Production monitoring to ensure expectations are met
- Engage a 3rd party inspection and testing facility
- Factory audits and supplier evaluations
- Pre-production monitoring and upstream supply chain audits
- During production inspections and quality control monitoring
- Final check for appearance, workmanship, functionality, specifications compliance, packaging, labelling, loading, and container assessment
Vietnam has primarily focused on replacing China for labor-intensive products and its GDP growth rate (%) has surpassed that of China. This expanding production capacity has resulted in increasing supply chain problems, underscored by the frustration and criticism of many international buyers. The growth of Vietnam exports has not been accompanied by significant improvements in the many challenges facing the manufacturing and supply chain sectors.
The issue of product quality is a primary bottleneck which restrains Vietnamese industry in striving for excellence, and faster adoption by the global market. Poor or no quality systems, inferior production environments, and the lack of quality responsibility and accountability have had detrimental on the establishment of quality systems in Vietnam.
Subcontracting is very common in the Vietnam manufacturing industry. Suppliers and factories try to cut costs by subcontracting work out to other suppliers, thus making it difficult to know who is making your products.
Corruption continues to be a major issue in Vietnam. Vietnam’s economic development has led to a series of public relations issues related to ethics and social responsibility ensnaring some major consumer brands, some of whom had to admit lack of controls in their sourcing process. Issues they faced include:
- Labor Law
* Child labor violations
* Wage Irregularities
* Slave Labor
* Opaque Ownership
* Flawed Agreements
* Poor Documentation
Sourcing from low-cost locations in South and Southeast Asia bring obvious benefits, but the exposure to hidden risk cannot be underestimated. Therefore engaging our inspection and QC services secures control and provides peace of mind.
ShangYing Apparel Co. is a South Korea based apparel manufacturer established in 2006 by parent company ShangYing Group Co. Ltd. It is a full-service manufacturer with independent design, development, and production.
A young South Korean team formed to manage the subsidiary, bringing creativity, fast pace, and bold designs quickly to the market to dominate their niche. Their approach was wildly successful. The manufacturing environment was in tune, market demand was growing, and the business expanded rapidly. In less than ten years, the brand grew to two major lines, three local South Korean factories, and nearly thirty partner upstream suppliers in China.
The rapid expansion resulted in complicated supply chain issues, such as multi-level contracting, questionable raw materials and accessories, and the inferior work of unskilled labor, among others.
Also, fashion was coming into its own as a result of the changing consumer habits of the younger generation. ShangYing management was developing and launching a dozen new products weekly in what became a very complex supply chain. The result of this fast growth and disparate supply chain was loss of quality control, increased recalls, returned goods, damage claims, and other pressing issues.
For example, a batch of new style short sleeved shirt was put into production in China immediately upon design completion. However, most of the factory’s employees were not familiar with the new product, and because of the limited time and volume, some factories had no choice but to subcontract production to other small, untested factories. As a result, more than 40% of finished products had significant quality problems with thread, color stains, and sewing. Whole batches of products had to be recalled and destroyed. The result was financial loss and damage to their brand reputation.
Findings – Supply Chain Analysis
ShangYing Company asked us to provide quality control services to help solve issues with the summer/autumn line of products. Our team members established a new set of criterion on which to evaluate vendors and based on that they conducted a thorough analysis of all vendors. Based on the review, recommendations to weed out the unqualified factories were provided.
Findings – Internal Quality Control
The next step involved educating the ShangYing quality control department to strengthen internal quality management processes and systems. We completed a complete review of the company’s quality management system, including every level of management, defined responsibilities, employee authorities, communications, and accountability.
Many flaws were uncovered in the analysis. For example, a significant problem was the disregard of quality control in their desire to push out new products quickly. It was already evident that doing so was costing the company substantial financial loss, brand damage, and customer trust.
Our field inspection team began providing pre-shipment inspections for finished goods, curbing many of the quality problems before shipping. The team also discovered that a few of the upstream suppliers were providing low-quality raw materials and accessories to the company. We helped the company to source alternative suppliers.
Suppliers on the bubble, in terms of quality, were directed to deliver finished products to our Sorting Inspection facilities for a 100% piece by piece inspection. When the time was tight, and production suffered large-scale quality issues, the team completed inspections at the supplier’s warehouse. This ensured that no defective products were shipped.
Since our engagement with the ShangYing Company, the overall quality profile of their products has improved dramatically in a relatively short time. According to the final survey, returns and recalls of the summer/autumn series decreased from 40 batches in Q2 2017 to less than 12 batches in Q2 2018. The inspection failure rate dropped from 51% to 16%. Improvement is still in progress. A real advantage to this company is that they were able to benefit from our team’s experience to implement our suggestions and improve their internal quality management.
This engagement was an excellent example of the benefits of working with a professional 3rd-party service provider to help reduce the risk of quality issues.
In today’s globally connected community, supply chains are increasingly sophisticated. Many companies find they must view their entire supply chain more holistically. Transparent partnering with upstream partners and help from a professional 3rd-party quality control provider can do much to enhance your competitive strength.
3 KEY SKILLS FOR QUALITY CONTROL LEADERS
The ability to communicate well with your team is key for QC leaders. You are also called upon to draft policy changes and new initiatives. Excellent communication skills are required to meet those requirements.
- Commitment to Change
Change is seldom easy. But good leaders know that total quality management requires a change from continual improvement to a complete process overhaul. Thus, a profound commitment to change is necessary.
- Attention to Detail
Quality control is all about the details. Ensuring all relevant data is collected, measured, and acted upon. Understanding how data fits into the big picture goes a long way towards effective planning and quality management.
Games suppliers play
Among the frustrations that come with sourcing goods in Asia, one of the most intractable are the “games suppliers play”.
To get more information on various tricks factories and suppliers play, register here.
Factories and suppliers engage in a host of tricks to maximize their profit while maintaining promised delivery dates.
On a certain date, known to all parties, an Acceptable Quality Level inspection requires the correct percentage of goods to be completed and ready for shipment. Since the selection of goods to check is random, having the correct number is the only accurate way to ensure accurate results. There are times when the inspector arrives, and a sufficient quantity has not been completed. This usually results in a cancelled inspection and re-inspection order that will be paid by the factory. To avoid this, a factory may try to trick the inspector into believing the correct number are packaged and ready for shipment.
The following paragraphs explain just two tricking methods.
1. WHERE ARE THE GOODS?
When our inspector arrived at a factory, the supervisor was exceedingly hospitable. For example, he carried the inspector’s bags into the factory without being asked. He also called upon numerous factory employees to assist the inspector with his work. The Inspector sensed something strange about the situation, so was unusually vigilant. When he broke down the stack of shipping cartons to randomly select the appropriate number to inspect, he was careful to open the stack all the way into the corner and also select a few of those cartons. He found many those to be empty. So, he went through the entire stack and counted approximately 30% of the stack as empty boxes. The supervisor was forced to admit the factory only finished about 70% of production. We emphasized to the supervisor the importance of ensuring specifications were met and made a report of non-compliance to the client. Having the correct percentage of goods ready for an AQL inspection is vital for accurate results. This client required 100%, but only 70% were available. So, if the inspection had been done, the AQL results would have been completely skewed, and the client may have received goods that should not have shipped. The factory had to pay for a re-inspection after production was complete, and the client was happy our inspector had been so thorough with the inspection.
2. WHERE ARE THE BOXES?
Upon receipt of an order, our team calls the factory and confirms requirements for the inspection as well as the inspection date. The supplier confirmed the customer inspection requirements and our inspector went to the factory the next day. He was immediately shown the completed goods in the stack of shipping cartons in the warehouse. He was able to count them in the stack and confirmed the correct number that matched the packing list. However, when the inspector began removing cartons from the first rows, he noticed a table was under some cartons in the middle. It was clear that some cartons were stacked on top of a table, and surrounded by other cartons, giving the illusion that all goods were completed and packed in cartons. So inspector broke down the entire stack and found only 37% of the goods were completed and packed for shipping. Our client required 80% minimum completed for the inspection. The factory had confirmed 80% completion the day before and reconfirmed during the kickoff meeting the inspector held with the factory manager and staff upon arrival. It was clear the factory did not expect our inspector to be thorough, perhaps based on their own work ethic, or other reasons. Either way, the factory was embarrassed that they were caught in a lie and were forced to pay for a reinspection. The client was pleased that the professionalism of our inspector averted what would have been a costly problem.
Therefore, as an importer, you need to:
Know Your Supplier
Knowing your supplier’s strengths and weaknesses are key. Making an effort to properly evaluate your supplier, either yourself or with a third party, will eliminate future problems. Start Smaller
Smaller suppliers are hungrier and more open to trying new things. While the supplier must be able to meet your expectations on production, many small suppliers have grown up with buyers to become trusted partners.Plan for Failure
Even with the best of suppliers, critical issues can and will poison a relationship. Never stop sourcing. Never put all your eggs in one basket.And finally, Use a Proven Model
Do not reinvent the wheel. While not every model fits every sourcing effort, the key is to analyze several proven models and select one that will best fit your needs.
AQL Sampling in Quality Control Inspections
We often receive questions regarding Acceptable Quality Levels in random sampling inspections such as:
- What does AQL mean?
- How are they calculated?
- Why is the use of an AQL important?
- What level is relevant to my product?
AQL means Acceptable Quality Level or Limit. It is a statistical method whereby defects for an entire production lot can be assumed by measuring the number and type of defects in a specific random sample. Due to the high costs associated with a full piece by piece inspections, it is often prohibitive to inspect every piece of an SKU in a lot before shipping. The industry standard for a pre-shipment inspection is to perform a check on random samples after production is at least 80% complete and packaged for shipment. It is more cost-effective and widely accepted for most consumer goods.
Sampling rates for quality control inspections have been established to calculate the defect rate in a production lot, either by number or percentage.
What is AQL?
ISO 2859-1 defines the AQL as “the quality level that is the worst tolerable percentage or ratio of defects that are still acceptable”. It represents the maximum number and type of defects that can be accepted in an inspected example, beyond which the entire batch is to be rejected. An AQL is selected for a percentage or number of critical, major, and minor defects.
In practice, the following three levels are the ones most often used for consumer goods.
- Critical Defects – 0%
Could cause harm to a user, product failure, or failure to comply with regulatory requirements.
- Major Defects – 2.5%
Could cause the product to be considered unacceptable by the end-user.
- Minor Defects -4.0%
So insignificant that most buyers would still accept.
The American National Standards Institute (ANSI) and the American Society for Quality (ASQ) developed the most common AQL standard in use by the consumer goods industry. An AQL table is a fundamental tool for preparing a sampling plan for random inspections of products.
To see the table and further details, please register here.
Governments promote various forms of international trade while adopting measures to protect consumer health, safety and the environment. Many accept the international standards of companies accredited by The International Laboratory Accreditation Cooperation (ILAC), International Federation of Inspection Agencies (IFIA) and others, but some governments adopt local standards and require accreditation by services certified by their own domestic agencies.
We are accredited to provide Verification of Conformity (VOC) and the Certificate of Conformity (COC) for various countries. These include services related to quality control inspections and consumer product testing services for various government certification bodies. Such certification ensures your product meets all import requirements to those countries.
Some of the products we inspect and test include:
- Refrigerator Compressors
- Wires and Cables
- Switches and Sockets
- Household Electrical Appliances
- Lighting Fixtures
- Automotive Parts
- Large Oil and Gas Pipes
- Building Materials
- Chemical Products
- Lead Acid Batteries
- Mechanical and Metallurgical
Pre-Production Inspection(production capability and capacity)
During Production Inspection
Pre-shipment Inspection (most popular)
Container Loading Supervision
Social Compliance Audits
Manufacturer & Supplier Audits
Environmental Audits (becoming popular)
Building Safety & Structural Audits
Our partner company and quality control systems have been improved over 30 years of operation, throughout Asia and the Middle East.
Submit your enquiry here
Regulatory laws and guidelines are an increasing challenge to importers throughout the world. How these affect you will vary based on your product type, component materials, where the product is being shipped, and the end-users in your market. Since the risk is high, it is imperative you stay up to date on all relevant regulatory laws affecting your products. Our partner staff can work with you to determine your exact requirements and propose a custom solution to best meet your needs. You will also be provided with monthly updates on regulatory matters to keep yourself informed.
Prop 65 is the 1986 voter-approved Safe Drinking Water & Toxic Enforcement Act that includes a list of chemicals known to the State of California to cause cancer and/or reproductive toxicity. If a product contains a listed chemical, then the product must contain a “clear and reasonable” warning label informing consumers of the presence of the chemical and stating the chemical is known to cause cancer, congenital disabilities, or other reproductive harm.
Although companies with fewer than 10 employees are exempt, if they sell a violative product to a retailer with more than 10 employees, the retailer could receive a notice of violation. In these circumstances, retailers usually rely on clauses within their contacts with importers that require the importer to take responsibility for the violation.
A plaintiff may seek injunctive relief requiring a company caught selling a violative product to suspend sales, conduct a recall, or reformulate the product. Additionally, statutory penalties of up to $2,500 per violation per day can be imposed. Then there is also a more general California statute allowing most successful plaintiffs to recover their attorneys’ fees as well.
Many are now choosing to rely on 3rd party testing companies to verify that hazardous substances are not being used in their products.
The simplest way is to engage a 3rd party testing company. Some manufacturers self-test and/or rely on local testing labs for certifying their products. However, there is no guarantee these labs, or their equipment, are reliable. Nor is there any guarantee the results are accurate. In either case, the importer may be held responsible for the product. Owing to this risk, most companies opt to use a 3rd party testing lab. Our does a broad range of consumer goods for all regulatory testing requirements.
Package testing is mandated by regulations for some products such as; food, pharmaceuticals, medical devices, dangerous goods, etc. This may cover both the design qualification, periodic retesting, and control of the packaging processes. For unregulated products, testing may be required by a contract or governing specification. However, for most consumer goods, package testing is often a business decision involving risk management for factors such as:
cost of packaging
• cost of package testing
• value of package contents
• value of goodwill in your market
• product liability exposure
• other potential costs of inadequate packaging
We can assess your specific product and packaging requirements to help you determine whether package testing can improve your quality deliverables.
AQL is the acronym for Acceptable Quality Limit (or Level). This represents a statistical measurement of the maximum number and range of defects that is considered acceptable during a random sampling inspection of your goods. If the AQL is not achieved for a particular sampling of goods, you may accept shipment of the goods ‘as is’, demand a rework of the goods, renegotiate with you supplier, refuse the shipment, or choose another recourse based on your supplier agreement.
Defects found during a standard random inspection are sometimes classified into three levels: critical, major and minor. Critical defects are those that render the product unsafe or hazardous for the end-user or that contravene mandatory regulations. Major defects can result in the product’s failure, reducing its marketability, usability or saleability. Lastly, minor defects do not affect the product’s marketability or use but represent workmanship defects that make the product fall short of defined quality standards. Different companies maintain different interpretations of each defect type. Our staff can work with you to determine the AQL standard that meets your requirements according to the level of risk you are willing to assume. This becomes the primary reference during a pre-shipment inspection.
It is important to note; the AQL inspection is only a report on the findings at the time of the inspection, and like all 3rd party QC companies, we do not make the decision as to whether your goods can be shipped or not. That is a decision only you can make in consultation with your supplier after reviewing the inspection report.
A Key Performance Indicator (KPI) is a type of performance measurement that tracks and evaluates the output of manufacturers in various ways, including quality, delivery, satisfaction and others depending on customer requirements. This is not a standard service; however, we will consider doing so on a case-by-case basis. We do currently provide this service to some key customers, and we can discuss whether our approach fits your requirements.
Yes. There are myriad issues that may affect the quality and delivery time of your product. We provide Production Management and QC consulting services to augment our standard quality control services. If your supplier is cooperative with your efforts at improving quality in their facilities and processes, then our consulting staff can help identify and advise on issues in their total quality management and production process.
The type of quality control inspection you need largely depends on the quality goals you are trying to achieve, the relative importance of quality as it relates to your market, and whether there are any current production issues that need to be resolved.
We undertake many inspection types, and a conversation with one of our consultants will help resolve what will work best for you or a custom solution to best meet your exact requirements might be offered.
It may be possible to get an initial quality control inspection report on the same day. However, the verified report is not available until the next business day. It is not always possible to upload the report into our system from the supplier location, so the inspector may have to wait until they return to the local or home office to do so. Besides, while most of our inspectors throughout Asia have good English skills, we want a final review by a supervisor with good English language skills. This also allows for a final review for accuracy and internal audit purposes.
It is important to understand the role of a QC provider. Inspection companies only evaluate and report on findings. We do not decide if the production lot is acceptable, nor do we help the manufacturer resolve issues, unless that service has been arranged. An inspector’s sole responsibility is to ensure that proper procedures are followed for the relevant AQL inspections and report findings. If a supplier takes no remedial actions based on those findings, the same problems will occur repeatedly. We provide QC consulting and production management services that can help a supplier resolve production issues. Please contact us for more details.
There are many factors that can affect the timely completion of a quality control inspection order. Most common among these is production not being completed. We require production to be 100% complete and at least 80% packaged for shipping before we will complete the inspection. If this is not adhered to, the integrity of the inspection is compromised.
Other factors may include severe weather conditions, uncooperative factory staff, unexpected transportation issues, incorrect addresses supplied by the customer and/or factory and failure of the factory or supplier to communicate a delay in production to us. All these issues lead to frustration and delay. However, our Customer Service staff work hard to communicate directly with the factory or supplier on all matters surrounding the inspection date, locations, delays, etc., to minimize these issues.
Your coordinator is in constant communication with your supplier and our inspection team regarding your inspection schedule. So, in most cases, we will know in advance if the date needs to be changed. In some scenarios however, the supplier will not communicate in a timely manner. In this case, unless otherwise directed in advance by you, we cancel the inspection. A partial inspection fee, however, will be assessed and you have the right to recoup that cost from your supplier.
Typically, each inspector will work 8 hours per day, not counting meal breaks. How much time he spends at the factory depends on how many inspectors are working there, and whether the paperwork is completed at the factory, or the office. As an employer, we are bound by Chinese labor law, so there is a limit to the amount of time our staff can work each day without incurring additional charges. Many times, we have more than one inspector onsite, so typically the report will be completed while at the factory. At other times, the report will be completed later in the local, or home office. It is important to remember however that it is not only the inspector who is dealing with your inspection. Every report is reviewed and cleared by a supervisor and processed by your coordinator. Therefore, many hands are involved in a single inspection and report. However, we put forth our best effort at maximizing efficiency on your behalf. We have proved time and again that our pricing is worth every cent.
We have a dynamic inspector and auditor ethics, training and audit program. This includes periodic retraining and testing, unannounced visits to factories where quality control inspections, or factory audits, are being conducted, random interviews with suppliers, and random audits of inspector reports as well as periodic efficiency audits. Our inspectors’ program has resulted in developing a staff of inspectors that are working at the highest level possible.
Do you REALLY know who you are buying from? Do you REALLY know what their production capabilities are and whether they can produce what you expect? These are important questions when assessing a potential vendor. Asia is ripe with intermediaries, sub-contracting, materials and component swapping, fraudulent certifications and licensing, and sub-standard facilities, materials, and equipment. The only way to be sure who your supplier is and what their capabilities are is to do an onsite evaluation or audit. We have experienced professional staff that are ready to conduct your factory audit supplier evaluation. Contact us today for details on the broad range of audit and evaluation types we can provide for you.
Doing business in Asia can be a tricky and expensive effort if sufficient due diligence is not done on a supplier. How much is required may depend on your markets’ requirements, your personal commitment to social compliance, and other business needs? We provide supplier evaluations and factory audit services from a simple evaluation to complex technical and social compliance audits. Our staff can work with you to determine your exact requirements.
We provide inspection and QC related services throughout Asia and historically the most in China, Taiwan, Korea, Vietnam, Cambodia, Thailand, Bangladesh, India, Malaysia, Indonesia and Turkey.
Issues of bribery might surface from time to time. However, we are very proactive, with a zero-tolerance policy, concerning bribery and serious lapses in ethics. If you ever have any suspicions that a breach of trust has occurred, then we encourage you to contact your coordinator immediately, providing all details available to support your conclusions. Our quality assurance team will immediately launch a comprehensive investigation. It is a transparent process in which we keep you informed throughout. If it should prove true and resulted in a loss to you, we accept liability under the terms spelt out in your service agreement. We work very hard to avoid these issues with our robust ethics policy. We will happily provide additional information should it be requested.
Yes. Under the terms of our certification, we are legally bound to accept a certain amount of liability for substandard work on our part that results in a loss. The exact terms can be found in your service agreement. Please contact us for any specific questions regarding liability.
We have a dedicated compliance department that handles matters
We have a dedicated compliance department that handles matters related to ethics and bribery.
Our robust ethics program includes the following features to assist in mitigating instances of bribery:
- Inspectors are full-time employees and paid fairly
- We have a zero-tolerance anti-bribery policy
- Initial and continuing ethics education
- Regular analysis of inspector AQL data
- Incentives for reporting violations
- Unannounced inspection audits
- Unannounced inspector audits
- Periodic rotation of inspectors
- Fully transparent investigations
If you wish to obtain a copy of our Ethics Policy, please contact us today.
elated to ethics and bribery.
Our robust ethics program includes the following features to assist in mitigating instances of bribery:
Inspectors are full-time employees and paid fairly
We have a zero-tolerance anti-bribery policy
Initial and continuing ethics education
Regular analysis of inspector AQL data
Incentives for reporting violations
Unannounced inspection audits
Unannounced inspector audits
Periodic rotation of inspectors
Fully transparent investigations
If you wish to obtain a copy of our Ethics Policy, please contact us today.
We have published a Code of Ethics (now known as “the Code”) that provides clear direction to employees in all areas of their daily business activities. All employees, managers and executives are responsible for assuring that compliance remains a vital component of our business process. We ensure that the principles embodied in the Code are implemented throughout our internal Quality System processes, procedures, and audits. Supported by rich knowledge and experience in the field and benefiting from over 500 staff members. We are dedicated to helping our customers meet all their Quality, Safety and Ethical Standards to support their supply chain in the global marketplace. If you wish to obtain a copy of our Code of Ethics, please contact us.
To learn more about implementing a system of Ethics in your business visit us at https://itrunway.com/ethics-and-board-evaluations
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