Depending on your requirement, we use a combination of advanced transcription software and people who first work to understand your entire subject matter first before starting to transcribe and proofread your audio or video – the only way to ensure accurate transcriptions.

Services we provide:

aac, act, aifc (Compressed AIFF), aiff, amr, ape, au, caf (Apple Core Audio Format), dct (Express DictateMSRS, etc.), dsp TrueSpeech, dss, dvf (Sony recorder), dvf (Sony recorder), dvs (Royal Recorder), flac, caf, ogg, m4a, mp2, mp3, mpc, msv (Sony recorder), qcp, ra / rm (RealAudio), shn, spx, voc, vox, wav (Including adpcm, alaw, gsm 6.10,
pcm, and ulaw codecs), wma

3g2, 3gp, asf, avi, divx, dv, flv, m4v, mkv, mov, mp4, mpeg, wmv

If your file type is not on this list, contact us as we can usually convert it to suit

It is in your best interest to upload high-quality files with limited background noise (if you have concerns about an upcoming recording that you will need to get transcribed, please contact us so that we provide you with the correct software to enable complete clarity).

When you send your audio file to us, you need to Identify the Speakers if your audio does not do so. This assists us during transcription and helps to ensure that statements are attributed to the correct speaker.


For your peace of mind, all of our transcribers have signed a confidentiality agreement, by which they agree not to divulge at any time during or after the conclusion of a project, any confidential information in relation to original documents, and/or any information, technical data or know-how relating to a client’s business, services or products.

If you want us to sign your Confidentiality Agreement, we will do so.

Backup & Support

Should you have any questions or would like to make any comments about your transcript, please contact us immediately. Should you lose or require an additional copy of your transcript, please note that a backup of your transcript is only kept in safe custody for 90 days.

If there are any discrepancies, we will work closely with you to correct them. If there are any changes that need to be made, we will work closely with you to make them. Our job is only done when you are satisfied.

If any Regulatory Authority does not accept your transcription, we will provide a full refund.

Transcriptions per Audio Minute (99-100% accuracy):

Note: Non-verbatim is usually also easier to read and immediately understand.
Unsure whether you need verbatim or non-verbatim transcription? Contact Us 
Urgent Jobs done in minutes
FREE Quotes
⦁ The turnaround time begins once a 50% deposit has entered our business account and acknowledged via an automated email to yourself.
⦁ Your final 50% payment must be made before the work is sent to you in MS Word and PDF format.
⦁ Watermarks proving authenticity can be added to your pdf copy.
⦁ Invoices can be sent.

Interested in using our transcription services anywhere in the world? Get a quote by entering your request in the form below.


Most frequent questions and answers

ITrunway conforms to the following essential components of Records Management:
⦁ Retention schedule complies with up-to-date laws and regulations
⦁ Indexing accuracy and accessibility of documents
⦁ Training and communication among staff and departments
⦁ Protection and preservation of records
⦁ Timely and consistent destruction of inactive files

ISO 15489-1 establishes the core concepts and principles for the design, implementation, and management of policy, information systems and processes allowing people, organizations, governments, private enterprises, and collaborative coalitions to:
⦁ Create and capture records to meet requirements for evidence of business activity
⦁ Take appropriate action to protect the authenticity, reliability, integrity, and usability of records, as well as their business context, and to identify requirements for their management over time